Our Terms & Conditions
Please take the time to read and understand the conditions of booking set out below prior to booking your journey with us. We strongly recommend that you also read the itinerary relating to your trip prior to booking to ensure that you understand the itinerary, style and demands of the experience.
Please also note:
By accessing this website you agree to be bound by the terms and conditions.
If you do not agree to all of the terms and conditions you should not use this website.
In the terms in conditions My Chi Journey Pty Ltd may be referred to as "we" "us" or "our".
From time to time My Chi Journey Pty Ltd may make changes to the terms and conditions effective immediately.
It is your responsibility to make yourself aware of the new terms and conditions and your continued use or access to our website signifies your acceptance of the updates and modifications.
1. Our contract
All direct bookings are made with My Chi Journey Pty Ltd. (ACN 600 586 785) trading as My Chi Journey. By booking with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and itinerary.
Dates, itineraries and prices are valid for a period of 12 months only. Beyond 12 months, itineraries and prices are indicative only.
Once you have made your booking, we will contact you to confirm your booking within 24 hours, at which point your spot is held pending final payment.
4. Deposit requirement
You are required to pay a non-refundable deposit of up to 50% of the total value of the journey (as quoted, either per person or per room) in order for your booking to be confirmed. If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking.
5. Acceptance of booking and final payments
Once your booking has been accepted, we will issue a confirmation within 24 hours. A contract will then exist between us from the date we issue the confirmation invoice and it is paid.
If you book within 7 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 30 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
All payments are processed in US Dollars (USD). We are not responsible for the exchange rates that may be provided to you by your financial institution or intermediary banks.
7. Your details
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the price. All necessary details will need to be completed on the form assigned to you after booking has been made. Your booking cannot be confirmed without provision of these details.
8. Cancellation by the traveller
If you cancel some or all portions of your booking a no refund policy will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If cancellation occurs within 45 days of the designated retreat date, the full amount is payable as per contracted agreement.
We advise you take out cancellation insurance at the time of booking, which will help cover any cancellation fees. If you leave during your stay for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, arrive after the commencement of the itinerary, or leave it prior to its completion, no refund will be made.
9. Cancellation by us
We may reschedule a trip at any time prior to commencement if, due to terrorism, border closers or restrictions, natural disasters, political instability, health or medical advice or any other external events considered 'Acts of God' (which remain beyond our reasonable control) it is unfeasible to operate the itinerary as or when planned. Any balance paid is not refundable, but will be transferred and applied towards the new departure date upon rescheduling.
In the event of cancellation (by us) for any other reason, a credit or refund will be offered for the full amount paid.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. We suggest you take out insurance to cover any required amendments to other portions of your travel plans not included in this booking, such as flights, other transport etc.
10. Booking amendments
If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 30 days prior to the proposed date. A fee of $50 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines).
If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
Amendments to any other arrangements made in conjunction with your trip will incur a $100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 30 days of departure.
The land price of your journey includes:
All accommodation as listed in the itinerary
All transport listed in the itinerary
Experiences, activities and meals as listed in the itinerary
The services of all staff on site as described in the itinerary
The land price of your journey does not include:
International or internal flights unless specified
Taxes and excess baggage charges
Meals outside those specified in the itinerary
Visa and passport fees
Optional activities and all personal expenses
13. Prices & surcharges
Prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. Hence, prices may vary at any time in accordance with demand, market conditions and availability. The payment will be charged and processed in Australian dollars. We endeavour to provide as accurate pricing as possible, however, the quoted prices in AED or USD may vary slightly at time of processing due to fluctuations in the Australian currency.
It is possible that different passengers on the same trip may have been charged different prices. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry.
Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website.
Prices are based on currency exchange rates as of July 2018. We reserve the right to impose surcharges up to 30 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so.
14. Age & Health requirements
Minimum General Policy: Our journeys have the minimum age requirement of 21 at the time of travel unless otherwise agreed. Please note we cannot guarantee triple or joining rooms for groups; accompanying adults may be required to share with others in the group on a twin share basis
Maximum Age General Policy: There are no maximum age requirements, but the traveller may be required to submit documentation to support that they are fit and healthy to travel (if warranted).
Although your health and wellbeing is our number one priority, we are not medical professionals. As such, we ask that that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs.
Where you do not do so and are either not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.
15. Passport and visas
Your passport must be valid and you must have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your journey with us. Your passport must be valid for 6 months beyond the duration of your time with us.
It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for travel to the destination; please refer to the itinerary for details. Although we will try and assist where possible, we are not responsible for refused entry to a country due to a lack of the correct documentation, including but not limited to the correct passport, visa or other travel documentation.
16. Travel insurance
We strongly recommend that you obtain appropriate travel insurance at time of booking to cover cancelations or loss of items and medical expenses. We will not be liable for any loss or damages incurred through circumstances beyond our reasonable control.
We also strongly recommend it cover cancellation, curtailment, personal liability and loss of luggage and personal effects.
You appreciate and acknowledge that in some cases there maybe a requirement considerable flexibility in relation to the itinerary. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events. We will always try to ensure that any changes will not compromise the overall integrity of your experience with us.
18. Change of itinerary
While we endeavour to conduct all journeys as described we reserve the right modify the itinerary if required. Please refer to our website before departure for the most recent updates to your itinerary.
Changes before commencement: If we make a major change that compromises the overall integrity of the experience offered we will inform you as soon as reasonably possible if there is time before departure. When a such a change is required you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative journey offered.
Changes after commencement: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.
19. Authority on site
Each journey will have a host assigned to look after all the needs of guests and ensure everything runs smoothly. The decision of the host is final on all matters likely to affect the safety or well being of any person participating.
If you fail to comply with a decision made by your host, or interfere with the well being or mobility of others, the host may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future journey’s that may be booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
20. Acceptance of risk
You acknowledge that international travel to new unfamiliar destinations involves a degree of personal risk. You may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those you may be used to in your daily lives.
We always use ensure we get the most current, local and international travel advisory to gauge any potential risks, however it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
21. Limitation of liability
We contract with a network of companies, government agencies and individuals to assist in ensuring your journey runs smoothly. Although we enforce our own measures on ensuring a certain standard of service, we are not responsible for any loss or damage caused directly or indirectly by the service providers.
We are not liable for any loss, death, injury or damage, which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded.
You agree to release us, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
Any condition or warranty that would otherwise be implied by law into these Booking Conditions (Implied Warranty) is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar journey to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.
22. Optional activities
Optional activities not included in the itinerary price do not form part of the trip or this contract. You accept that any assistance given by your host or local representative in arranging optional activities do not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.
23. Claims & complaints
If you have a complaint about your experience with us please inform your host or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of your time with us.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
25. Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
If you do not agree with any part of this policy you may not use our website. If you have made a booking from My Chi Journey Pty Ltd previously, we may hold personal information including your name, address, email address, and phone number as well as the details of the pieces purchased by you.
These details may be used to send you information about relevant products and also to notify you of upcoming events and promotions.
Any of your details collected from an enquiry by you may be held by us to communicate with you in the future concerning information that you may be interested in. It is our usual practise to collect personal information by conversing directly with you or through sales, marketing, website and event registrations.
Sometimes we collect personal information from a third party if you have consented or from public sources such as websites or telephone directories. We do not collect personal information if you just browse this website. Websites only use session cookies during a search query of the website. When you close your browser a session cookie is destroyed and no personal information is kept which might identify you to us in the future.
27. Applicable law
The laws of New South Wales, Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of New South Wales, Australia.
28. Registered address
PO Box 3064, Redfern, Sydney NSW 2000, Australia
29. Updating of terms and conditions
We reserve the right to update and/or alter these terms and conditions at anytime, and it is your responsibility to be familiar with them. The latest terms and conditions can always be found on our website www.mychijoruney.com and will supersede any previous versions.
The use of our website it at your sole risk. We do not represent or warrant that the information contained in the website is current, error free, secure, timely, or uninterrupted.
We will not be liable for any interruption of business, loss of content, non-delivery of data, or computer virus.
We accept no responsibility for loss, or damages caused to you, your hardware, or software by the use of our website.
We may remove part or whole of the website at any time without liability.
You agree that you will be personally responsible for your communication and activity on our website.
Our website may contain links to other websites or information provided by a third party to which you use at your own risk.
We can make no warranties or representations in regards to the contents or privacy of third party links, as we have no control over their individual content.
Promotions and special offers advertised by My Chi Journey Pty Ltd Online may differ to those offered in through other outlets.